TERMS AND CONDITIONS
Welcome to TINDI´s online store www.maureentindi.com. These terms and conditions or documents to which a link is provided in them set out the term of use that apply to www.maureentindi.com, provided by TINDI address, Svanholmsvej 12A. 1905 Frederiksberg C Denmark. Company registration number 29558213. phone no. (+45) 553 761 648
If you have any questions regarding our online store, your order placed on this platform or these Terms please contact our customerservice @ maureentindi.com
Throughout the site, the terms “we”, “us” , platform, website and “our” refer to TINDI.
TINDI offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
These terms and conditions apply to all orders placed by you for any products or services made available by us for purchase over the platform. By visiting our site and/ or placing an order from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.
Any new features or tools, which are added to, the current online store store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 - ONLINE STORE TERMS
You agree that the information you provide when you register on the platform is not misleading, and is true and accurate in all respects and you will notify our customer service of any changes of that information. To place an order on our platform you are at least 18 years old and in possession of a valid payment card we accept. If you are under the age of 18, you must have a legal basis for entering into a contract with us.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
After submitting an order to us, we will send you an order acknowledgement email stating that we have received your order, and details of the product you have ordered from us. However this is not a binding purchase agreement. A confirmation email will be sent to you when your order has been dispatched or in the event that you have selected the collect in Copenhagen showroom.
Collect in showroom orders can also be placed by telephone.
When placing an order for the first time, you may be offered the option to registered.
In the event prolonged inactivity causes your connection to the platform to fail, your selection of items in the shopping bag may be lost. In such case, you will be required to re-enter your selection. Please note that items in your shopping bag and on your wish list are not reserved and may be purchased by other customers.
You can review your selection, check shipping address, contact information, the total price of your order and correct any input errors before submitting your order.
All prices of products on the platform are the price for the products only including Danish vat.
For delivery charges, if any, find out more about shipping, destinations, cost, and delivery times.
Please note that if you order from outside the EU, additional duties may be payable to your local tax authorities on receipt of your delivery. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
The total cost of your order will be the purchase price for the products and any additional services your order.
We accept card payments by Visa, Mastercard, Maestro, American Express and Paypal.
To place an order on our platform you must be at least 18 years old. If you under the age of 18, you must have a legal basis for entering into a contract with us. You confirm that the credit / debit card / payment card / method that is being used is yours and that all details you provide to us on the respect thereof including, without limitation, name and address details are complete, correct and accurate. You further confirm that the payment card credit / debit card / payment card / method is valid and the inputted payment details are correct me credit/deb and in possession of a valid payment card we accept. All credit/debit cardholders and payment account holders are subject to validation checks and authorisation by card issuer or payment method provider. If the issuer of your card or payment method refuses to authorise payment we will not accept your order and will not be liable for any delay or non – delivery and we are not obliged to inform you of reason for the refusal
We are not responsible for any charges or other amounts, which may be applied, by your card issuer or bank or payment method provider as a result of processing your credit/debit card payment or of method of payment in accordance with your order.
If your credit / debit card / payment method is not denominated in the currency of your purchase indicated
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. You will notify our customer service of any changes of that information.
For more detail, please review our Returns Policy here. _______________________________________________________________
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall TINDI, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless TINDI, and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
The purchase of goods on www.maureentindi.com is subject to Danish law. The Danish courts will settle any disputes.
Right to complain
If you have any questions regarding our online store or these Terms, or in the unlikely event that you have any complaints about any products purchased by you from www.maureentindi.com you can contact us at customerservices @ maureentindi.com her.
You may also contact the following to issue a complaint:
Danish Dispute Resolution Institute, Carl Jacobsens Vej 35, 2500 Valby, Denmark, www.forbruger.dk
European Commission particularly relevant for customers residing in an EU country. You may submit your complaint using the following link: http://ec-europa.eu/ord. When submitting the complaint you must state our email address customerservice @ maureentindi.com
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at customerservice @ maureentindi.com
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you browse our store, we also automatically receive your computer’s Internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us our customer service at customerservice @ maureentindi.com
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
All prices are shown in DKK, including Danish vat 25%
The total cost of your order will be the purchase price for the Products and any additional services your order. To find out more go to our Delivery terms.
We accept online card payment with MasterCard, Visa, PayPal, American Express or Invoice
The amount for your order will not be charged until your order has been shipped
If you choose a direct payment gateway to complete your purchase, then we store your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Cookies are small pieces of information, which are issued to, and subsequent visits retrieved from your computer/ mobile device.
You can easily erase cookies from your computer or mobile device
You can set your browser to notify you when a cookie is being activated this allows you to refuse the use of this cookie. Please be aware that restricting certain cookies or other device identifiers will impact on your user experience and may prevent you from using part of our site.
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows us to store information about your session (referrer, landing page, etc).
__visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
__uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
To place an order on our platform you must be at least 18 years old. If you under the age of 18, you must have a legal basis for entering into a contract with us
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information that is not answered by this Privacy Statement please contact us at customerservice @ maureentindi.com
Alternatively, you can write to TINDI at Svanholmsvej 12A, 1905 Frederiksberg C, Denmark.
We provide a number of shipping methods, depending on the shipping country selected.
Please note that all orders will require a signature on delivery.
If the first delivery attempt to your specified address fails, your order will be available to collect at the nearest Parcel pickup office or returned to us. Please follow the instructions provided by your Courier and contact our customer service if you require further information.
Our courier delivers from Monday to Friday during business days between 08 am – 16 am and on request between 17 pm – 21 pm, excluding public holidays within DK and your chosen shipping destination
When your order has been dispatched, we will send you a confirmation email with your tracking number. If the package is damaged or the items are damaged when receiving the shipment, you must report this to the Courier Company that delivered your package, at the latest 2 days after receiving the package, then return the items to us immediately.
We cannot be held liable for any delays with Courier Company or local customs
We offer 3 shipping methods
Simply select the service that meets your needs at the checkout point.
- Postal delivery
- Delivery on the same day on selected product
(Please note this service is only available in Copenhagen)
Enjoy flexible delivery option with our premier service.
You can also select nominated day and time for delivery in advance
For delivery on the same day please contact our Customer service her
- Reserve / Collect your Purchase at TINDI Atelier
(Please note this service is only available in Copenhagen)
You can shop online and collect your order at TINDI Atelier as early as the same day.
When collecting your items, please ensure that you bring a copy of your order confirmation email, ID, the card used to purchase the items. If you would like some one to collect the order on your behalf, please also provide your signed written permission in addition to above
Collect your Purchase at TINDI Atelier is by appointment only service.
Simply select pick up in store service at the checkout point. or book your appointment her.
Please note that we do not deliver to freight forwarding addresses or PO Boxes.
Deliveries within Denmark
Delivery in 3 – 6 working days
Collect your purchase at TINDI Atelier by appointment only.
(Please note this service is only available in Copenhagen)
Schedule your appointment at the check – out point or book your appointment here.
Delivery in 1- 2 working days
Delivery same day
Please note this service is only available in Copenhagen)
Request this service by contacting our customer service.
Delivery within Europe 2- 6 days
Shipping cost will be shown during check-out.
Please contact customer service if you require further information.
Delivery outside Europe 3 – 10 days
Shipping cost will be shown during check-out.
Please contact customer service if you require further information
To minimize waste and lessen our impact on the environment, please note that your purchase might arrive in a slightly used parcel.
Our policy lasts 14 days from the date of delivery. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To complete your return, we require the that the item is returned in its original condition, accompanied by the original invoice, original packaging and security return/exchange label intact and attached to the item. Products that has been worn, altered, damaged will not be accepted. Tindi Reserves the right to refuse return of any product that does not meet the above return requirements.
Delivery charges are non-refundable. Returns are at your own expense.
Please note that we are not able to offer you refund or exchange on personalized altered items. Withdrawals, cancellations, changes on personalized, altered items are not accepted once an order has been placed.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver ´s original method payment
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: TINDI, Svanholmsvej 12 A KLD Frederiksberg C DK 1905.
How to return your purchase.
You have 2 options when returning your purchase.
1) Exchange service at our Copenhagen Atelier (only in Denmark)
Please schedule an appointment beforehand for returns at our Copenhagen Atelier. View the address below. For this option please contact our firstname.lastname@example.org
2) Send your purchase to:
TINDI, Svanholmsvej 12 A KLD Frederiksberg C DK 1905, Denmark
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Please note that the package must be sent with distribution directly to the address above.
We, do not accept liability for Items returned by COD delivery, or packages sent to post offices/parcel shop for pick – up.
Note that we do not take responsibility for items lost in shipping back, therefor consider using a trackable shipping service or purchasing shipping insurance.
You are also welcome to return your Item at our Atelier. This service is by appointment only.
Please contact our customer service to make an appointment.